Washura (washuracare.in) | Last Updated: April 2025
Washura is committed to a fair and transparent refund process. This policy outlines the conditions under which refunds are issued and how they are processed.
 
1. When Are Refunds Issued?
Refunds are issued only under the following circumstances:

• Wrong product was delivered

• Product was received in a damaged condition

• Ordered item is out of stock after the order was placed

Refunds are not issued for buyer's remorse, incorrect orders placed by the customer, or reasons other than those listed above.

2. Refund Methods
Refunds will be processed through one of the following methods, based on the original payment mode and customer preference:

• UPI Transfer

• Bank Account Transfer

• Original Payment Method

We will confirm the preferred refund mode with you during the refund approval process.

3. Refund Processing Time
Once your refund request is reviewed and approved, the refund will be processed within 48 to 72 business hours. Please note that your bank or payment provider may take additional time to reflect the amount in your account.

4. Partial Refunds
Washura does not offer partial refunds. Refunds, where applicable, will be for the full value of the affected product(s) only.

5. Refund Notifications
You will be notified via email and/or SMS at each stage of your refund process — from request submission to final approval and disbursement.

6. Contact Us
For refund-related queries, please contact us at:
Email: info@washurahomecare.com
Website: washuracare.in